Knowledge
Customer Relationships
A customer remembers how clear you were, how quickly you replied, and how you handled surprises. Good communication protects your reputation as much as good workmanship does.
This section focuses on expectations, difficult conversations, reviews, and turning one good job into repeat business.
Turn one job into repeat work
Small follow-ups and reminders help good customers come back.
Set expectations before the job starts
Clear timing, access, cleanup, and communication rules prevent many complaints.
How to handle an unhappy customer
Respond calmly, separate facts from feelings, and document the resolution.
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